RETURNS & REFUNDS
If an item arrives damaged, incorrect or defective, contact us with the details so we can help promptly.
WEGANICS CUSTOMER CARE
This policy applies to purchases from BSG Global Wholesale Pty Ltd. It works alongside your rights under South African law; it does not remove or reduce any right that the law gives you.
Under section 56 of the Consumer Protection Act, where applicable, a consumer may return goods that fail the statutory quality standards within six months of delivery, without penalty and at the supplier's risk and expense. The consumer may choose a repair, replacement or refund as the Act provides. Contact us with your order details and the issue so we can arrange the next step.
If the wrong item arrives, a parcel is damaged or something is missing, email us as soon as practical with your order details and photographs of the item and packaging. Please keep the packaging while we review the shipment. We will confirm collection, replacement or another appropriate remedy according to the circumstances and applicable law.
Where section 44 of the Electronic Communications and Transactions Act applies to a completed electronic transaction, a consumer can cancel a goods purchase within seven days of receiving the goods without giving a reason. The direct cost of returning the goods may be charged. The Act has exceptions, including certain customised or rapidly deteriorating goods. Contact us before sending anything back so we can confirm how your order is covered.
We will explain the return method and applicable refund or replacement after reviewing your request. Where the ECTA seven-day cancellation right applies and payment has been made, the Act requires a full refund within 30 days of cancellation. Other refunds follow the applicable legal right and the agreed resolution.
START A REQUEST
Email lizelle@bsg-global.co.za with your name, order reference, delivery date, product, reason for the request and clear photographs where relevant. We will reply with the next steps. Please do not send a parcel before receiving return instructions.
Email our team ↗Some statutory returns have specific conditions and time limits. Opened packaging does not remove a consumer's rights for defective goods. Trade and international orders are reviewed under the applicable agreement and law without limiting mandatory rights.
For the source rules, see the Consumer Protection Act, especially sections 20 and 56, and the Electronic Communications and Transactions Act, especially sections 42 and 44.